retail

In most businesses, employment is normally one of your biggest expenses, and if your staff are not continually developing their skills and improving their performance then they are costing you a great deal.

So why wouldn't you ensure you are getting maximum benefit, business growth and productivity from the people you employ?

As a business owner or manager it is difficult to know some times where to start; do I provide group or individual training and which should be used and when?

We can help you decide what is best for your business and advise you where we believe the greatest need and added value is.

• retail apprenticeships

  In our opinion a "one size fits all" approach does not work and purchasing and rolling out expensive 'off the shelf' retail training programmes normally results in a waste of precious funds.

  Your business, and almost all retail businesses, have specific retail staff training requirements and needs that have to be understood before coaching and training programmes are introduced, these do not need to be expensive to provide excellent value.

  Coaching and training objectives must be attainable and measurable to be effective in any business and at Acorn we can design a programme to suit your team.

  Remember, retail customers today are spoilt for choice, and if you are fortunate enough to have customers walk into your store, or stores, on a regular basis, you must ensure that they are treated with a rewarding shopping experience if you want them to return. Customer service is a key component included in our retail staff training programmes and is a major influence on creating a successful retail business.

  If you would like to develop and accredit your retail team then we can help. Not only can we develop a structured and flexible development programme linked to their job role but we can also ensure that if eligible, support funding is accessed to reduce costs.

• the benefits to your organisation;

  • exceed customer needs and expectations, guaranteeing satisfaction
  • deliver an experience a customer can value
  • provide an environment where courtesy, helpfulness and a warm welcome are standard
  • gain more business through converting enquiries into sales
  • motivate staff through achievement of a formal nationally recognised qualification

• apprenticeship qualification programmes

To view our list of qualifications available in retail please click here.