Apprenticeship in Customer Service
Designed for customer service professionals, the Apprenticeship in Customer Service is ideal for you if your job role, or intended role, is primarily focussed on complex issues and practices that arise in customer service. The apprenticeship consists of qualifications that are included in the Credit and Qualifications Framework for Wales (CQFW) and provides a flexible approach to learning through the selection of units and credits. The qualifications can be achieved through a mixture of portfolio building, observation, assessment and knowledge and understanding questioning.
The qualifications within the apprenticeship include:
- Level 3 Diploma in Customer Service
- Level 3 Technical Certificate in Customer Service
- Essential Skills Level 2 in Communication
- Essential Skills Level 2 in Application of Number
Please contact us to receive a full unit breakdown of this apprenticeship and for more details of how to apply.