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Conflict Management
Overall Aim:
Recognising and resolving conflict is an essential skill that can be used by everyone both inside and outside the workplace. This workshop is designed to explore the essential skills used to handle conflict situations.
Contents:
- Causes of conflict
- Questioning skills
- Different types of conflict situation
- Listening skills
- Root causes of conflict
- Negotiation skills
- Recognising potential conflict and preventing escalation
- Assertiveness skills
This course is suitable for:
Managers who would benefit from helping others to resolve interpersonal difficulties.
Duration: 1 Day
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