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This apprenticeship is suitable for those entering the IT Telecoms industry in roles such as:

  • Support Technician - setting up new equipment or upgrading existing systems;
  • Website Administrator - monitoring website content and editing and uploading material as required;
  • Helpdesk Professional - working with customers (primarily over the phone and via e-mail) to identify, troubleshoot and escalate IT faults;
  • Field Operations - (Line installer & repairer), including travel to customer sites to install, connect, maintain, test and repair equipment and services.

The qualifications within this Apprenticeship include:

  • Level 2 Diploma in Professional Competence for IT and Telecoms Professionals
  • Level 2 Knowledge certificate as appropriate (to be agreed)
  • Functional skills
    - Level 1 in English 
    - Level 1 in Maths
    - Level 1 in IT

For a full unit breakdown of this apprenticeship and for more details of how to apply, send an enquiry today