Retail training courses delivered via WorldHost from Acorn Retail training courses delivered via WorldHost from Acorn

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The WorldHost™ customer service training programmes were specifically developed to help retail businesses improve sales through better customer service.

All three programmes are modern and energetic offering a comprehensive training toolkit and topical DVD and CD scenarios. They can be used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.

Participants on these certificated programmes will gain valuable skills and techniques and be eligible to wear the WorldHost™ pin badge which recognises customer service excellence.

The importance of customer service

Investing in your employees through training makes them feel valued and improves motivation. In addition, when employees treat customers well by using proper customer service skills, they are more likely to be treated well in return. Both these factors can help to increase employee loyalty and reduce turnover, thereby lowering your staffing costs.

The WorldHost™ programmes

To help retailers address the skills challenges and gain competitive advantage around customer service, Skillsmart Retail and the National Skills Academy for Retail have joined in partnership with People 1st to acquire the exclusive rights in the UK to deliver three retail specific WorldHost™ programmes:

The WorldHost™ customer service training programmes were specifically developed to help retail businesses improve sales through better customer service.

All three programmes are modern and energetic offering a comprehensive training toolkit and topical DVD and CD scenarios. They can be used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.

Participants on these certificated programmes will gain valuable skills and techniques and be eligible to wear the WorldHost™ pin badge which recognises customer service excellence.

To find out how WorldHost™ can support your business in meeting your customers’ expectations, contact us here >

Download the WorldHost Customer Service Training brochure >