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Overview

A half-day course which transforms your frontline staff into an effective sales team who, not only listens to the customer needs but, maximises on those needs whilst still giving great service. It works effectively as a stand-alone programme or a follow-up to the Principles of Customer Service - Retail.

Course objectives

  • To review the sales cycle and understand how it influences your customers purchasing decisions
  • To discuss the value of knowing your products and services and identifying customers needs
  • To learn how to up-sell, cross-sell and link-sell
  • To identify the various customers in a business and how each contact with them is crucial
  • To understand the benefits of selling beyond the basics

Course content

  • You're in sales
  • Your customer service level
  • The sales cycle
  • Knowing your products and services
  • Moments of truth
  • The keys to sales
  • You have the power
  • Handling no in sales

Who should attend this course?

Anyone in your organisation involved in selling goods or services. This course is a useful refresher for more experienced staff or for new staff who need to understand how to maximise sales for the business.

Programme length: Half-day

Customised training

This programme can be customised to meet the specific needs of your business following a detailed needs assessment by a licensed trainer.

Other courses available 

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