Assertiveness & Communication
<< back to search results
Course Aims:It has been said that the true meaning of a message is the way it is received and understood. This suggests that the responsibility for effective communication lies with the person sending it.
Behaving assertively may not always ensure that you get the results you want and even the politest request may be declined by some people. It is when you communicate your needs openly, honestly and directly you give both yourself and the other party the opportunity to achieve the result you both desire. This principle applies whether you are returning goods to a store, negotiating a deal with a customer or simply taking part in a meeting.
This course is designed to give participants a greater understanding of assertive behaviour and to encourage enhanced performance in the workplace by building self confidence and developing appropriate skills and techniques.
Course Overview:By the end of the course you will
- Have identified and explored the differences between submissive, aggressive and assertive behaviour
- Demonstrate the importance of asserting your rights without infringing those of others
- Have practiced the use of three key assertive techniques
- Have practiced making requests and saying ‘no’ without feeling guilty
- Recognised your preferred style of communication
- Be able to establish open and honest two way communication
- Be able to get your message across in a conversation or a group
- Recognise the importance of body language and voice in effective communication
- Be able to build rapport and actively listen
Cost:
Acorn is able to access funding from the Welsh Assembly Government via their management development initiative for Wales. Under this initiative SME businesses may benefit from having up to 70% of delegates’ course costs being met by the Welsh Assembly Government. (Subject to eligibility and funding availability)
Unfunded Rate - £140 + vat per delegate..
Lunch & Refreshments - £8 per delegate.
Course Suitable for:All those who would like to improve the effectiveness of their communication in the workplace.
Duration:1 Day - Click here to see our course calendar.