Conflict Management

Course Aims:

Recognising and resolving conflict is an essential skill that can be used by everyone both inside and outside the workplace.  This workshop is designed to explore the essential skills used to handle conflict situations.

Course Overview:

This course looks at the following topics:

• Causes of conflict
• Questioning skills
• Different types of conflict situation
• Listening skills
• Root causes of conflict
• Negotiation skills
• Recognising potential conflict and preventing escalation
• Assertiveness skills

Course Suitable for:
Managers who would benefit from helping others to resolve interpersonal difficulties.

Duration:

1 Day - Click here to see our course calendar.