Effective Communication

Course Aims:

It has been said that the true meaning of a message is the way it is received and understood.  This suggests that the responsibility for effective communication lies with the person sending it.  This course explores the skills and methods required to be an effective communicator, improving your business performance.

Course Overview:

This course will over the following topic:

• Key elements of the communication process
• Exploring different methods of communication:
  • Face to face
  • Written
  • Over the phone
• Barriers to communication and how to overcome them
• The essentials of communication
  •  Questioning skills
  •  Listening skills
  •  Building rapport
• Perception – the impact we make:
  • Identifying the individual styles
  • Understanding the individual styles
  • Adapting our style to others
• Review and close

Course Suitable for:
All those who would like to improve the effectiveness of their communication in the workplace.

Duration:

1 Day - Click here to see our course calendar.