ILM Level 3 Award in First Line Management

The Award in First Line Management from Acorn is a concise qualification designed to give an introduction to the basic skills, knowledge and behaviour’s required by today’s first line manager.

Day One – Solving Problems and Making Decisions                         

This workshop aims to develop your knowledge and further your understanding of solving problems and making decisions as required by practising or potential first line managers covering the following areas;

• The six step process to problem solving and decision making
• Techniques to recognise, investigate and analyse problem
• Objective setting in relation to problem
• Creative thinking techniques
• Differences between data and information
• Identification of what information is relevant to specific decisions
• Simple decision making techniques
• Monitoring and review techniques to evaluate outcomes of problem solving activities

Day Two – Understanding Change in the Workplace                       

This workshop aims to develop knowledge and understanding of Understanding Change as required by a practising or potential first line manager.

• Benefits of change and the consequences of not changing
• The role of change in the survival and prosperity of organisations
• Concepts of creativity and innovation and their significance for organisational success and change management
• The role of communication in successful implementation of change
• Barriers to change and innovation – how to identify them and other difficulties in implementing change
• Means of overcoming barriers and difficulties including unfreezing and freezing techniques
• Methods to monitor and control progress of change against plan

Day Three – Motivating the team to perform                              

This workshop aims to develop knowledge and understanding of motivating the team to perform as required by a practising or potential first line manager.

• The purpose and value of formal and informal performance assessment at work (formal assessment includes performance review/appraisal)
• Ways to ensure fair and objective assessment
• Preparations necessary for effective, valid and reliable assessments
• Feedback techniques following assessment
• Roles and responsibilities of individuals in the performance assessment process
• Appropriate assessment records
• How to conduct formal appraisals
• Overview of the factors influencing behaviour at work
• Basic theories of motivation and their application to teams and individuals
• Styles and patterns of behaviour at work
• Range of techniques to motivate individuals and monitor performance

Cost:

This workshop is part funded by the European Social Fund through the Welsh Assembly Government.

Unfunded Rate - £140 + vat per delegate per day; giving a total cost of £420 + vat per delegate.

Registration & Certification - £95 + vat per delegate

Lunch & Refreshments - £8 per delegate, per day

3 Days - click here to view our course calendar