Negotiating Skills

Course Aims:

Almost every day we negotiate with suppliers and customers.  This course will develop and enhance the critical skills needed in order to negotiate.

• By the end of the course delegates will be able to:-
• Appreciate the various types of negotiating techniques
• Understand how to plan and prepare for successful outcomes
• Recognise the steps of the negotiation process
• Choose own approach to negotiating
• Have practised face-to-face negotiations to reach agreement

Course Overview:

The course will cover the following topics:

• Course objectives / delegates’ objectives
• Definitions of negotiation
• Stages of negotiation
• Principles of negotiation
• Self assessment questionnaires
• Three outcomes of negotiation
• Behaviours required in negotiating
• Group exercise, using a case study
• Questionnaire – How good a negotiator are you?
• Conducting negotiations
• Planning / preparing
• Propose and bargain a negotiated case
• Review of activities and delegates’ self development

Course Suitable for:
All Managers, Team Leaders and staff who negotiate with suppliers, clients and colleagues.

Duration:

1 Day - Click here to see our course calendar.