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Managing Absence
Objectives:
- To ensure delegates fully appreciate the impact of absence in the workplace
- To equip delegates with the necessary knowledge, skills and questioning techniques to effectively manage absence with fairness and sensitivity in line with current employment legislation
- To share delegates’ past experience and to develop best practice methods of controlling / improving absence on site in the future
- Practical activities in groups to enhance copying skills to deal with poor punctually / attendance issues
Contents:
- Introductions and outline for the day
- Workshop objectives and delegates’ personal objectives
- Impact of absence in the workplace
- Benefits of developing absence control
- Group activity – Current level of understanding and skills
- What is absence? Causes of absence? Unauthorised absence?
- Factors that distract the regularity of attendance – personal, organisational, external
- Cost of absence to employers
- Diagnosing the problem / analysis of risk factor
- Manager’s role – create positive attendance
- Managing the law – legal aspects and procedures
- Tackling absence. Procedures – how to prepare and conduct a successful return to work interview and instigate follow up action
- Key skills for interview – questioning and body language
- How to handle conflict – controlling an interview
- When to seek professional advice
- Best practice tips from other organisations pro active absence management
Practical Work in Groups:
- Using case study scenarios, plan strategy & questions to conduct a return to work interview
- Review of practical activity – group discussion & feedback on possible courses of action open to line managers
- Personal action planning
- Questions and review of day
Duration: 1 Day
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