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Administration Advanced Modern Apprenticeship / Modern Apprenticeship

The Administration Advanced Modern Apprenticeship is made up of the following qualifications:

Administration NVQ Level 3
Additional Units (to be agreed with the learner's advisor)
Key Skills

We have included information on the NVQ and Key Skills in this pack. Additional Units depend on the Learner's working environment. National Vocational Qualifications are competence based and differ considerably from the more traditional type of examination. The major differences are as follows:

there are no formal entry requirements
there are minimal examinations in Key Skills only, though exemptions do apply
they can be gained in a variety of ways and circumstances
they take account of previous experience
they allow the individual to work and achieve at their own pace
assessment (in place of traditional examination) is undertaken, wherever possible, in the work environment
credit is given for actual competence on the job, not what you do or do not know
each unit can be achieved individually (as units of credit); full national qualification is awarded when all units have been achieved
they are national standards so are transferable should you change jobs

To achieve a full certificate in Administration, you are required to complete the 5 Mandatory Units, plus 4 Optional Units, 1 from Section A and 3 from Section B.

Mandatory Units
(Candidates must complete all 5 Units)

UNIT 1 (Unit 301)	Maintain effective working relationships
UNIT 2 (Unit 302)	Contribute to the maintenance of a healthy, safe and productive working environment
UNIT 3 (Unit 303)	Manage your work and development
UNIT 4 (Unit 304)	Contribute to co-ordinating administrative services
UNIT 5 (Unit 305)	Research, prepare and present information from a variety of sources

Optional Units (choose 4, to include one Unit from Section A, and three Units from Section B)

Section A

UNIT 6 (Unit 306)	Maintain and develop a paper-based information system
UNIT 7 (Unit 307)	Maintain and use databases

Section B

UNIT 8 (Unit 308)	Develop effective services for customers
UNIT 9 (Unit 309)	Support users of administrative services
UNIT 10 (Unit 310)	Contribute to scheduling activities and resources
UNIT 11 (Unit 311)	Contribute to organising events
UNIT 12 (Unit 312)	Order, store and distribute supplies
UNIT 13 (Unit 313)	Support and record business meetings
UNIT 14 (Unit 314)	Organise repairs to premises and equipment
UNIT 15 (Unit 315)	Contribute to the development of teams and individuals
UNIT 16 (Unit 316)	Lead the work of teams and individuals to achieve their objectives
UNIT 17 (Unit 317)	Contribute to the selection of personnel for activities
UNIT 18 (Unit 318)	Support the use of information technology systems
UNIT 19 (Unit 319)	Produce spreadsheet documents
UNIT 20 (Unit 320)	Design and lay out complex documents using a computer
UNIT 21 (Unit 321)	Design and create presentations using a computer
UNIT 22 (Unit 322)	Prepare documents from shorthand notes
UNIT 23 (Unit 323)	Produce documents from complex recorded speech
UNIT 24 (Unit 324)	Recording income and receipts
UNIT 25 (Unit 325)	Making and recording payments
UNIT 26 (Unit 326)	Investigate arrears and recover debt

Key Skills

Information Technology Level 3
Application of Number level 2
Communication level 3
Personal skills - Improving Own Learning and Performance level 3
Personal skills - Working With Others level 3

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