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The Administration Foundation Modern Apprenticeship

The Administration Foundation Modern Apprenticeship is made up of the following qualifications:

Administration NVQ Level 2
Additional Units (to be agreed with the learner's advisor)
Key Skills

National Vocational Qualifications are competence based and differ considerably from the more traditional type of examination. The major differences are as follows:

there are no formal entry requirements
there are minimal examinations in Key Skills only, though exemptions do apply
they can be gained in a variety of ways and circumstances
they take account of previous experience
they allow the individual to work and achieve at their own pace
assessment (in place of traditional examination) is undertaken, wherever possible, in the work environment
credit is given for actual competence on the job, not what you do or do not know
each unit can be achieved individually (as units of credit); full national qualification is awarded when all units have been achieved
they are national standards so are transferable should you change jobs

NVQ LEVEL 2 IN ADMINISTRATION

To achieve a full certificate in Administration, you are required to complete the 5 Mandatory Units, plus 3 Optional Units, 1 from Section A and 2 from Section B.

Mandatory Units
(Candidates must complete all 5 Units)

UNIT 1 (Unit 102)	Ensure your own actions reduce risks to health and safety
UNIT 2 (Unit 201)	Support the work of your team
UNIT 3 (Unit 202)	Plan, organise and improve your work
UNIT 4 (Unit 203)	Communicate information using telephone and fax
UNIT 5 (Unit 204)	Prepare and print documents using a computer

Optional Units (choose 3, to include one Unit from Section A, and three Units from Section B)

Section A

UNIT 6 (Unit 205)	Record, store and supply information using a paper-based filing system
UNIT 7 (Unit 206)	Enter, retrieve and print data in a database

Section B

UNIT 8 (Unit 3207)	Provide effective customer service
UNIT 9 (Unit 208)	Maintain and issue stock items
UNIT 10 (Unit 209)	Co-ordinate mail services
UNIT 11 (Unit 210)	Produce and distribute mail merge documents
UNIT 12 (Unit 211)	Contribute to the arrangement of events
UNIT 13 (Unit 212)	Receive and assist visitors
UNIT 14 (Unit 213)	Support the use of information technology
UNIT 15 (Unit 214)	Communicate information electronically
UNIT 16 (Unit 215)	Produce simple spreadsheet documents
UNIT 17 (Unit 216)	Produce documents from own notes
UNIT 18 (Unit 217)	Produce documents from recorded speech
UNIT 19 (Unit 218)	Photocopy, present and distribute complex documents
UNIT 20 (Unit 219)	Receive and make payments
UNIT 21 (Unit 220)	Process financial information
UNIT 22 (Unit 221)	Support the collection of debts

Key Skills

Information Technology Level 2
Application of Number level 1
Communication level 2
Personal skills - Improving Own Learning and Performance level 2
Personal skills - Working With Others level 2

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