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Customer Service National Traineeship
The Customer Service Advanced Modern Apprenticeship is made up of the following qualifications:
- Customer Service NVQ Level 2
- Additional Units (to be agreed with the learner’s advisor)
- Key Skills
National Vocational Qualifications are competence based and differ considerably from the more traditional type of examination. The major differences are as follows:
- there are no formal entry requirements
- there are minimal examinations in Key Skills only, though exemptions do apply
- they can be gained in a variety of ways and circumstances
- they take account of previous experience
- they allow the individual to work and achieve at their own pace
- assessment (in place of traditional examination) is undertaken, wherever possible, in the work environment
- credit is given for actual competence on the job, not what you do or do not know
- each unit can be achieved individually (as units of credit); full National qualification is awarded when all units have been achieved
- they are national standards so are transferable should you change jobs
NVQ Level 2 in Customer Service
To achieve a full certificate in Customer Service, you are required to complete the 4 mandatory units and one optional unit.
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Mandatory Units |
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UNIT 1 |
Give customers a positive impression of yourself and your organisation |
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UNIT 2 |
Deliver reliable customer service |
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UNIT 3 |
Develop customer relationships |
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UNIT 4 |
Resolve customer service problems |
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Optional Units (Choose One) |
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UNIT 5 |
Support customer service improvements |
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UNIT 6 |
Develop personal performance through delivering customer service |
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UNIT 7 |
Promote additional products or services to customers |
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UNIT 8 |
Process customer service information |
Key Skill Units
Information Technology Level 1
Application of Number Level 1
Communication Level 2
Personal Skills - Improving Own Learning and Performance Level 2
Personal Skills - Working With Others Level 2
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