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Retail Operations Advanced Modern Apprenticeship/Modern Trainee
The Retail Operations Advanced Modern Apprenticeship is made up of the following qualifications:
- Retail Operations NVQ Level 3
- Additional Units (to be agreed with the learner’s advisor) Key Skills
National Vocational Qualifications are competence based and differ considerably from the more traditional type of examination. The major differences are as follows:
- there are no formal entry requirements
- there are minimal examinations in Key Skills only, though exemptions do apply
- they can be gained in a variety of ways and circumstances
- they take account of previous experience
- they allow the individual to work and achieve at their own pace
- assessment (in place of traditional examination) is undertaken, wherever possible, in the work environment
- credit is given for actual competence on the job, not what you do or do not know
- each unit can be achieved individually (as units of credit); full National qualification is awarded when all units have been achieved
- they are national standards so are transferable should you change jobs
To gain Retail Operations Modern Apprenticeship / Foundation Modern Apprenticeship candidates must complete all 4 Mandatory Group A Units, one Unit from the Mandatory Group B and 3 Optional Units. Achievement of any of the additional units will be listed separately on the Unit Certificate.
Group A
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1 (3/2) |
Contribute to developing and maintaining the focus on customer service |
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2 (3/3) |
Contribute to the continuous improvement of Retail Operations |
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3 (3/4) |
Contribute to a secure, safe and healthy working environment |
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4 (3/5) |
Contribute to the planning, organising and evaluation of work (MCI SM5) |
Group B
All candidates must complete one Unit from this group. This will always be Unit ‘Maintain the availability of goods for sale to customers’ except, and only when necessary, for candidates from the Dairy Retailing and Hire Industries, who may take Unit ‘Organise the receipt and storage of goods’.
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5 (3/1) |
Maintain the availability of goods for sale to customers |
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6 (3/10) |
Organise the receipt and storage of goods |
Optional Units
Candidates must take 3 Units from this group. Only one of the Units selected may be a Language Unit. For additional information on optional Language Units, please contact the LCCIEB.
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6 (3/10) |
Organise the receipt and storage of goods (unless already taken for Group B) |
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7 (3/6) |
Advise customers to optimise choice and benefits |
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8 (3/7) |
Evaluate and monitor the receipt of payments from customers for the purchase of goods and services |
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9 (3/8) |
Initiate and evaluate change to improve service to customers (Customer Service LB 3/005) |
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10 (3/9) |
Enter and integrate data and present information using a computer system (Administration LB 6) |
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11 (3/11) |
Contribute to the planning, monitoring and control of resources (MCI SM2) |
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12 (3/12) |
Contribute to the provision of personnel (MCI SM3) |
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13 (3/13) |
Contribute to the training and development of teams, individuals and self to enhance performance (MCI SM4) |
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14 (3/14) |
Create, maintain and enhance productive working relationships (MCI SM6) |
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15 (3/15) |
Assess candidate performance (TDLB D32) |
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16 (3/16) |
Assess candidate using differing sources of evidence (TDLB D33) |
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17 (3/17) |
Provide expert advice and information to support the sale of photographic products and services |
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18 (3/18) |
Provide expert advice and information to meet special photographic processing requirements |
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19 (3/19) |
Monitor and evaluate the quality of customer service provided by external suppliers |
Key Skills
- Information Technology Level 2
- Application of Number Level 2
- Communication Level 3
- Personal Skills - Improving Own Learning and Performance Level 3
- Personal Skills - Working With Others Level 3
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